FAQ

WHEN WILL YOU SHIP MY ITEM(S)?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

You should be receiving your items within 3-4 weeks of your order date. This may be a little longer for international delivery.

WILL MY ITEM(S) BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

WHAT IF I RECEIVE A DAMAGED OR A WRONG PRODUCT?

If you have received the damaged or wrong product, please send image proof and we will either give you a refund or replace your product depending on your choice.

WHAT IS YOUR REFUND POLICY?

If you wish to change, refund or cancel your order, you are allowed to do so only before your item has been shipped. Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.